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Privacy Policy

Privacy Policy

This Privacy Policy explains how Petal Craft handles personal data when people visit our website, make an inquiry, request a consultation, or use our florist workshop services for wedding bouquets and event decoration.

Terms of ServiceContact
Effective Date
As stated in this policy
Scope
All users of our services
Questions?
Contact
01
Processing purpose

How We Use Data

We use personal data to respond to inquiries, prepare design consultations, issue custom quotes, confirm deposits and dates, coordinate final details, arrange preparation and delivery, manage payments, maintain records, improve website performance, and meet legal or accounting obligations. We may also use limited technical data to secure the site and understand general usage patterns.

Processing is limited to business operations, service delivery, and compliance needs.
02
Sharing partners

Service Providers

We may share data with service providers that support website hosting, communications, payment processing, delivery coordination, and on-site setup. These parties are expected to use the information only for the services they perform for us and to handle it under appropriate confidentiality and security obligations.

Operational partners receive only the information needed for their assigned function.
03
Legal basis

Legal Disclosure

We may share personal data with public authorities, courts, or other parties when necessary to comply with legal obligations, enforce agreements, protect our rights, or respond to lawful requests. We may also disclose information to prevent fraud, address security issues, or support the administration of a booking or payment dispute.

Disclosure may occur where the law, a valid order, or a formal request requires it.
Data category

Data We Collect

We may collect contact details, event and order information, consultation notes, payment-related records, delivery and setup instructions, and technical data such as device and usage information. For wedding and event projects, we may also process preferences shared during design consultations, including style, color, venue, timing, and coordination details needed to prepare a quote and complete the service.

The data we collect depends on the inquiry, booking, and service steps a person chooses to use.
Collection source

How We Collect Data

We receive data when users submit inquiries, request consultations, confirm bookings, provide event details, or communicate with us by other means. We also obtain limited technical information automatically through the website and may receive operational information from payment, delivery, or setup-related interactions needed to complete a request.

Information is gathered from direct submissions, service communications, and website activity.
Cookie type

Cookie Types

Our website may use essential cookies to support security and core functions, functional cookies to remember preferences, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose and the settings of the browser or device used.

We use only standard cookie categories needed for site operation and basic analysis.
User control

Cookie Controls

Users can usually control cookies through their browser settings and, where available, through on-site preference tools. Disabling certain cookies may affect basic site functions, form handling, or the ability to remember preferences between visits.

Browser settings can be used to limit or remove cookies, although some site functions may be affected.

Subject to applicable law, individuals may request access to their data, correction of inaccurate information, deletion in limited cases, or objection to certain processing. Some requests may be declined where we must keep records for legal, contractual, or operational reasons.

Available rights depend on the nature of the data and the legal basis for processing.

To exercise a privacy right, a person should send a clear request describing the data or activity involved. We may ask for information needed to verify identity and to locate the relevant records before responding.

Requests are handled after identity and scope are reasonably verified.

Personal data is retained for the period needed to manage inquiries, quotations, bookings, service delivery, accounting, dispute handling, and legal compliance. When data is no longer required, we delete it or anonymize it where practical, subject to any retention duty that applies under law.

We keep information only for as long as needed for the stated purpose or legal recordkeeping.

If we make material changes, we will update the policy text on the website and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated.

We review this notice when our practices change or when legal requirements are updated.
Contact Information

Contact Information

Privacy email
support@novelcrabingredient.click
Privacy phone
+62 818-198-462
Mailing address
Jalan Sering 83, Medan Tembung Sub District, Medan District, North Sumatra 20222
Privacy contact
support@novelcrabingredient.click

Use the contact details below for privacy questions, access requests, or related concerns.

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